XIN TAI IT System IT maintenance service is aiming to provide all kinds of IT outsourcing to our customers in order to help them establish the safe and efficient IT system operation management strategy to reduce the service cost, which include IT assets management outsourcing, IT total maintenance outsourcing, desktop environment outsourcing, network maintenance outsourcing and network security outsourcing. Through outsourcing the IT maintenance from XIN TAI IT System, the customer's business system operating on the IT platform can achieve the best performance, availability and reliability under the professional management and service

Service Scope
o Information system maintenance outsourcing
Maintenance and system optimization for substantial equipment supporting network system operation; firewall deployment, VPN structure designing, layout, implementation, and maintenance, deployment and adjustment for desktop system anti-virus software.

o Network security and server monitoring
Monitoring the network flux and providing graphic report displaying the inflow and outflow of router and switch equipment, CPU, memory and lost pack status; monitoring server status of CPU, memory, hard-disk, network card, and temperature, to ensure the normal operation of system.
o Equipment leasing
XIN TAI IT System provides IT equipment leasing services for minicomputers, servers and network equipment, combined with installation, debugging, daily maintenance and system patch updating service for customers.
oIT assets management outsourcing services
Efficient planning of the customer's IT assets, including collection and maintenance of the information for current assets, system deployment, equipment upgrading plan, environment changing plan, etc.
o Remote Services
Taking XIN TAI IT System IT Helpdesk as the connection platform, combined with VPN based remote monitoring, remote maintenance techniques, following ITIL workflow, providing customers with timely and quality services, to cut down the service cost, improve the service efficiency and the customer satisfaction.
o IT Service Outsourcing
Initiated from an in-house support for XIN TAI IT System Group, XIN TAI IT System service outsourcing business has grown to provide mature one-stop IT service total solution for the customers who are in demand of efficiency enhancement and information cost reduction by means of experience in technology and service over a decade and superior resource accumulation in modern IT service management system. XIN TAI IT System Service Outsourcing includes the Internet Data Center (IDC) and IT maintenance outsourcing service, complying with the advanced industrial criterion such as ITIL, ISO9001 to improve the holistic operation management capability and service level through formulating the integrated and defined process standard. Furthermore, XIN TAI IT System IT service outsourcing can assist the customers to achieve business success by integrating the XIN TAI IT System BPO advantageous resources through overall, efficient, high-quality IT service.